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AI agents and automation

AI agents, chatbots, automated workflows and integrations between the systems you already use. We automate repetitive work; important decisions stay with people.

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ai-automation.md

# in short

  • AI assistants for customers
  • Request triage
  • Automated workflows
  • Document processing
  • Internal assistant
  • Spam filtering and moderation

01/ what

What we build

01

AI assistants for customers

On your website or messaging channels, answering from your real data: products, hours, locations, policies.

02

Request triage

Incoming requests are read, sorted and sent to the right person, with a summary.

03

Automated workflows

Links between CRM, invoicing, email, spreadsheets and your apps — no more copying by hand.

04

Document processing

We extract data from invoices, orders or forms and put it where it belongs, with checks.

05

Internal assistant

Your team finds procedures, documents and internal answers quickly, without digging through folders.

06

Spam filtering and moderation

Irrelevant messages are stopped before they reach people.

02/ details

How we do AI responsibly

An AI agent is software that can be wrong. We build it accordingly.

  • The right model, not the most expensive

    Where a small, well-instructed model is enough, we use that one. Running cost matters as much as build cost.

  • Clear limits and hand-off to a person

    The agent knows what it doesn’t know. Sensitive or unclear cases go to someone on your team.

  • Data under control

    We tell you exactly what data reaches the AI provider and what stays on your server.

  • Logs and measurement

    Conversations and actions can be reviewed, so you can see what works and what needs fixing.

03/ ai + people

What AI does, what people do

Good automation moves repetitive work off people, not responsibility.

Where we use AI
  • answers to frequent questions, from verified sources
  • sorting and summarising messages
  • extracting data from documents
  • moving data between systems
What stays with people
  • what the agent may and may not do
  • sensitive cases, complaints, exceptions
  • checking the sources the agent answers from
  • monitoring and fixes after launch

04/ deliverables

What you get

  • the workflows or agent, running on the agreed infrastructure
  • documentation for every workflow: what it does, when it runs, what it can break
  • an estimate of monthly running costs (servers, AI APIs)
  • access and keys, in your own accounts

05/ questions

Frequently asked questions

Can the agent be wrong?

Yes, like any software — and an AI model more often than classic code. That is why we limit it to clear tasks, tie it to verified sources and send uncertain cases to a person.

What data reaches AI providers?

Only what the task needs. We decide together what is sent, what is anonymised and what never leaves your server.

How much does it cost to run?

It depends on volume and the chosen model. Before launch we give you an estimate of the monthly cost, and after launch you can track it.

contact

Request a quote: ai and automation

Tell us briefly what you want to build. Pricing is set per project, once we understand what needs to be done — we do not sell standard packages.

  1. 01A person on the team reads your message.
  2. 02We get back with questions or suggest a call.
  3. 03You get a quote split into stages, with what each one includes.

Or directly: office@magdalagroup.ro